One of my relative's house phone had not been functioning at all for almost one month. The weird thing is, there is no problem with the internet connection but the phone cannot be called in or out.
As such, my relative had asked me to help to complain to Telekom again. So, yesterday I made a complain call to 100 and give them the refence number (as I have complained it before but seems the problem had not been solved!). The person that picked up my call told me that the technician had checked and found there is no problem with the external line and said it must be an internal line problem. As such, she suggested that we find a contractor to fix it. So, she provided a telephone number (which is the Kuching Telekom office) and ask me to mention the problem to them and they will get a contractor to solve the problem.
So, I gave the number to my relative and asked him to call the number. Well, guess what happen?
My relative called the number and they do provide him the Telekom contractor. However, when he call the contractor, the contractor asked him to complain the problem to 100 (again!???) before they can do anything..
My relative called me again and ask me to explain the problem to Kuching Telekom office (as he cant speak well in English or BM). So, I called the Kuching Telekom number and the guy that picked up the phone mention that I must complain to 100 as they cannot do anything there!
I was so angry with the whole situation and I tried to argue with that guy but at last I gave up as I knew arguing with him wont solve anything...
At last, I called back the 100 line and explain the whole situation again and I do sound a bit angry as I was getting really pissed off with the situation....
Conclusion: I will suggest to my relative to just terminate the telephone line if the the problem still not solve. No point maintaining a fixed line phone where you cannot call in or out. And I think those customer service of GLC sometimes really really terrible!....
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4 comments:
just make a complain to 100 & tell them that the phone no dial tone. tats all. don give them so many explain till make the whole situation complicated.
Hi annoymous,
I did complain that there is no dial tone before that....and I think this is my N times complain on the phone line.....
u just tell them phone no dial tone and unable to call. don tell them ur internet is running otherwise they forever wont go to ur house to check. the more symtom u tell them the more excuse they will give u.
Could it be just a loose connection on your phone? Or a broken phone? When you call your relative, do you get a dialing tone? Or has the ringer been accidentally switched off?
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